Description
Summary:
Provides support to the convention sales staff by the preparing and processing of sales leads and coordinating presentations and proposals. Performs a variety of clerical duties, research for groups, and routine correspondences. Monitors and follows up on leads, produces performance reports, and works with convention sales and services team, and events team on developing FAM tours, site visits, trade show promotions, and client events.
Essential Functions (Duties/Responsibilities):
Prepares and processes sales leads and accompany follow-ups and/or future business reports.
Coordinates and executes the communication of sales bulletins to hotels.
Assists with the maintenance and retrieval of general file information and special projects.
Assists sales staff with bid proposal creation and assembly.
Coordinates hotel proposals as they apply to bid proposals.
Assists sales staff with follow-up and organization of account data.
Assists sales staff with preparation for sales presentations.
Assists convention sales and services team, and events team with events, sites, tradeshows and FAM’s as needed.
May compile content for convention calendars, monthly media calendars, Board of Directors and convention reports.
Responds to convention and travel-trade clients requesting information, material, etc.
Maintains constant supply of sales materials (bid proposal packages, destination planner guides, sales kits, slides, videos, etc.) and monitor usage.
Coordinate site visits and other arrangements for travel, meetings, scheduling appointments, maintain calendars, etc.
Complete expense reports and other administrative duties as needed.
Other duties as assigned by Director of Convention Sales & Services.
Requirements
Qualifications—Skills and Abilities (Required/Preferred):
Experience with destination marketing organization, hotel, tourist attraction or other related tourism field preferred.
Knowledge of Sacramento and Sacramento’s history preferred.
Excellent customer service and interpersonal communication skills.
Ability to exercise judgment and diplomacy in a wide variety of public contact situations.
Excellent oral and written communication skills.
Strong understanding of Microsoft Word, Excel, PowerPoint, Office, and Adobe PDF.
Knowledge of AI usage preferred.
Experience with a variety of office machines.
Education and Experience (Required/Preferred):
Two-year degree from an academic institution and/or equivalent experience.
At least three years’ experience in customer service and/or hospitality role.
Physical Requirements:
Employee may experience the following physical demands for extended periods of time:
View computer monitors
Sitting
Standing for community functions, events, meetings, etc.
Ability to lift up to 10 lbs.; may lift over 10 pounds with or without assistance.
Ability and willingness to work hours that exceed a typical Monday through Friday 40-hour work week, and in outdoor/indoor weather conditions, as required.
Travel to other locations to represent Visit Sacramento (i.e., events, educational conferences, etc.)
Remote Work Option:
After completing 90 days and once the manager approves work from home option, you can work up to two days from home, unless business needs dictates otherwise.
